📝 OPD Registration
Explain how patients can register. Simple, fast and patient-friendly process at reception.
1
Visit reception / front desk at Life Care Hospital, Raipur — carry ID proof and previous reports if available.
2
Fill OPD registration form — personal details, contact number, department (OBGYN / Surgery / Paediatrics etc.).
3
Receive OPD token / UHID number — wait for your turn in waiting area. Staff will guide you to consultation room.
ℹ️
Tip: For faster registration, book appointment via phone/WhatsApp beforehand and carry previous prescriptions.
📅 Appointment
Explain online/phone/WhatsApp appointment process. We offer multiple convenient booking options.
📞
Phone: Call 97533 77525 / 99773 35578 — provide name, age, department, preferred date/time.
💬
WhatsApp: Message on same numbers — share name, department, previous reports photos for triage.
🌐
Online: Use website Book Appointment form — fill details, our team will confirm via call/WhatsApp within 2 hours (working hours).
⏰
Working Hours for Appointment Desk: Confirm actual OPD timing from reception before publishing — e.g., 10 AM to 6 PM (Mon-Sat). Sunday OPD as per doctor availability.
🏥 Hospital Admission
Explain admission procedure. Admission advised by treating doctor based on clinical indication.
1
Doctor advises admission after OPD evaluation — admission slip / IPD file is generated at reception.
2
Submit ID proof, previous reports, insurance/Ayushman documents if applicable — advance / deposit as per hospital policy.
3
Room/Ward allotment as per availability and patient choice (General Ward / Private / Deluxe AC) — shift to allotted bed/room with nursing handover.
🚑 Emergency Admission
Explain emergency process. 24×7 emergency area with triage and rapid stabilization.
1
Reach Emergency Area / Call 97533 77525 — Our ER team triages patient immediately, no prior appointment needed.
2
Primary stabilization, vitals, ECG / USG / lab as needed — doctor evaluates for admission / ICU / OT / observation.
3
Emergency admission formalities completed by attendant while treatment continues — ID proof, contact details, payment/insurance intimation.
🚨
For medical emergencies, please call 97533 77525 / 99773 35578 immediately. Do not wait for online booking.
📄 Discharge
Explain discharge procedure. Planned discharge after doctor's clearance and final bill settlement.
1
Treating doctor gives discharge clearance after clinical evaluation — discharge summary is prepared by nursing/doctor team.
2
Final bill settlement at billing counter — payment / insurance / TPA / Ayushman authorization closure.
3
Receive discharge summary, prescriptions, reports, follow-up instructions — pharmacy medicines if advised, with clear dosage explanation.
🪪 Documents Required
Carry following documents for OPD, admission and insurance processing.
🪪
ID proofAadhaar / PAN / Voter ID / Passport as applicable
📄
Previous medical reportsLabs, scans, USG, discharge summaries
💊
PrescriptionsCurrent medicines, allergy history
🏦
Insurance documentsPolicy card, TPA card, pre-auth forms
💳
Ayushman Card, where applicablePM-JAY card, Aadhaar, mobile number — subject to eligibility & authorization
👥 Patient Attendant Guidelines
Add clear visitor and attendant rules for patient safety, privacy and infection control.
1
1 Attendant per patient in ward/room at a time — kindly cooperate to avoid crowding and maintain hygiene.
2
Maintain silence, no loud conversations — keep mobile on silent, no smoking/alcohol inside hospital premises.
3
Follow hand hygiene — use sanitizer, wear mask if advised, no outside food without doctor permission for admitted patients.
4
Children below 12 years not allowed as attendants in IPD / ICU / Labour Room / OT waiting — except when patient is child.
🕒 Visiting Hours
Add actual hospital visiting hours. Please confirm from reception before publishing — example below is placeholder.
🌅
Morning VisitingExample: 11:00 AM – 1:00 PM — to be verified
🌇
Evening VisitingExample: 5:00 PM – 7:00 PM — to be verified
🛡
ICU / Labour Room / OTRestricted / as per doctor permission only — attendant entry limited for infection control
⚠️
To be updated: Replace example timings with actual hospital visiting hours. Mention if different on Sundays / public holidays.
💳 Payment
Explain available payment methods. Transparent billing with detailed bill provided at discharge.
💵
CashINR — at billing counter
💳
Card PaymentDebit / Credit Cards — verify active POS
📱
UPI / DigitalUPI, Net Banking — verify QR / account details at counter
🧾
BillingAdvance at admission, final settlement at discharge with detailed bill
🏦 Insurance & TPA
List currently active insurance/TPA partners. Only list partners with active MoU / empanelment — hide non-active.
🏦
Insurance / TPA PartnersExample: Star Health, HDFC Ergo, ICICI Lombard, Niva Bupa — VERIFY ACTIVE LIST FROM HOSPITAL RECORDS BEFORE PUBLISHING
📋
ProcessIntimate TPA at admission, submit documents, pre-authorization as per insurer guidelines
💳
Ayushman Bharat PM-JAYCashless treatment for eligible beneficiaries for approved packages, subject to PM-JAY rules and authorization — Contact Ayushman Desk
🔍
Important: Do NOT publish insurance/TPA names without verifying currently active MoU. Keep this section updated quarterly. For Ayushman — link to /ayushman-bharat-pm-jay page.
