Frequently Asked Questions

Yes, Life Care Hospital, Raipur provides healthcare services under Ayushman Bharat PM-JAY for eligible beneficiaries, subject to applicable scheme guidelines, approved packages, eligibility and authorization requirements.

• Eligibility is determined by Government of India / State Health Agency — verify on pmjay.gov.in or at our Ayushman Help Desk
• Cashless treatment is available for eligible beneficiaries for approved packages, subject to PM-JAY rules and authorization
• Carry Ayushman Card, Aadhaar and mobile number — our helpdesk assists for verification and pre-authorization

You can book an appointment via phone, WhatsApp or online form:

• Phone: Call 97533 77525 / 99773 35578 — share name, age, department, preferred date/time
• WhatsApp: Message on same numbers — share details + previous reports photos for triage
• Online: Use website Book Appointment form — our team confirms within 2 hours during working hours

Preferred date/time is subject to doctor availability. You will receive confirmation via call/WhatsApp.

For medical emergencies, call immediately: 97533 77525 / 99773 35578 — no prior appointment needed. Our emergency area provides triage, oxygen, ECG, monitoring and rapid stabilization.

Visit directly: Life Care Hospital, Raipur — Emergency Area. Attendant should carry ID proof and previous reports if available. Emergency admission formalities are completed while treatment continues.

Please carry following documents for OPD, admission and insurance processing:

• ID proof: Aadhaar / PAN / Voter ID / Passport as applicable
• Previous medical reports: Labs, scans, USG, discharge summaries
• Prescriptions: Current medicines, allergy history
• Insurance documents: Policy card, TPA card, pre-auth forms — if applicable
• Ayushman Card, where applicable: PM-JAY card, Aadhaar, mobile — subject to eligibility & authorization

For Ayushman admissions, our Ayushman Help Desk assists for document verification and pre-authorization.

Yes, Life Care Hospital provides comprehensive maternity services across women's health:

• Antenatal care (ANC), high-risk pregnancy management, fetal monitoring
• Labour room with monitoring, normal delivery and C-section facility
• Postnatal care, newborn care, breastfeeding support
• Dr. Pratibha Sharma — MBBS, MD (OBGYN), FMAS — leads obstetrics & gynaecology services

Services are subject to clinical indication and doctor availability. Please book ANC appointment via 97533 77525.

Yes, both normal delivery and C-section (cesarean) are provided based on clinical indication, maternal and fetal condition:

• Normal vaginal delivery with labour room monitoring and skilled nursing support
• C-section performed in modular Operation Theatre with anaesthesia team (Dr. Romesh Sharma — DNB Anaesthesia, IDCCM) and critical care backup
• High-risk pregnancy cases managed with ICU support where operational

Mode of delivery is decided by treating OBGYN after clinical evaluation — patient safety is priority.

Yes, general surgery services are available — subject to operational verification and surgeon availability:

• Hernia, appendix, gallbladder, piles, fistula, minor and major surgical procedures
• Pre-operative evaluation, anaesthesia fitness, modular OT and post-operative critical care support
• Only list procedures actually operational at hospital — confirm with management before publishing specific package list

Yes, paediatric care is provided for newborns and children:

• Newborn care, immunization, growth monitoring and paediatric medical management
• Paediatric medical packages under applicable PM-JAY empanelment where applicable — subject to age criteria and authorization
• Timely referral for surgical conditions and critical care support where needed

For paediatric OPD, please book appointment via 97533 77525 and carry immunization card and previous reports.

Insurance/TPA facilities are available subject to active MoU / empanelment. Only currently active partners should be listed.

• Process: Intimate TPA at admission, submit ID proof, policy card, reports — pre-authorization as per insurer guidelines
• Cashless facility subject to policy terms, sum insured, pre-existing clauses and insurer approval
• Ayushman Bharat PM-JAY: Cashless for eligible beneficiaries for approved packages — subject to PM-JAY rules and authorization (separate from private insurance)